Garage Door Sensor Alignment
Customer Issue: Mr. McCann called us and explained that his garage door was stuck open and refused to close. When instructed to check, he confirmed that his sensor lights were blinking. An alignment problem or obstruction.
Our Solution: The sensor lenses were clean, so it was clear that the customer’s problem was down to alignment. The fact that we couldn’t see the misalignment with the naked eye indicated that this would be a minor operation. Sure enough, loosening the sensors and giving them a slight horizontal adjustment was all it took to get the green lights. Once we plugged the opener back in, everything worked fine.
Opener Remote Control Failed
Customer Issue: The customer’s opener wasn’t responding to remote control commands, though the wall panel controls worked just like before.
Our Solution: Our team first inspected the handset itself, and tried using it from different distances to test for reception issues. Next, they unplugged and inspected the opener to look for other problems. Finding none, they then tried reprogramming the unit after performing a factory reset and recalibrating it with the handset, which solved the problem!
Customer Issue: New opener installation.
Our Solution: After assisting the customer on deciding on a Chamberlain C203, one of our technicians put it together for him and then installed it into place. Tests were also done to confirm functionality.
Customer Issue: The garage door track was old and worn.
Our Solution: We removed the old and rusty track and fit a brand new one.
New Door Installation
Customer Issue: Mr. Sanders was looking for a new garage door that was simple and modern for his house renovation project.
Our Solution: A single, modern steel Clopay door was picked, and we were happy to install it.
Customer Issue: Her door was stopping while trying to open.
Our Solution: After checking carefully we found her spring to be in bad shape. We installed a new one to prevent a snap and to ensure it works smoothly for long into the future.